Refund policy
At Beauty Vista, we want our returns process to be clear and straightforward.
If you change your mind about an eligible item purchased online, you may notify us that you wish to cancel your purchase within 14 days of receiving your order.
After notifying us, you must return the eligible item(s) within a further 14 days.
Please ensure that returned items are in their original condition, unused and unopened. Where applicable, all original packaging, seals and protective packaging should remain intact.
This does not affect your statutory rights.
Return Conditions
For change-of-mind returns, please ensure that:
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The product is unused and has not been applied or tested.
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The product has not been altered, contaminated, damaged or tampered with.
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Where the product was supplied sealed, the seal remains intact.
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Original packaging, accessories and components are included where applicable.
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The product has been handled only to the extent reasonably necessary to establish its nature, characteristics and functioning.
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You provide your order number or other reasonable proof of purchase.
Returned products may be inspected before the return is completed.
Where a product has been handled beyond what is reasonably necessary and this has caused a reduction in its value, Beauty Vista may make an appropriate deduction for the diminished value where permitted by law.
Cosmetics, Nail Products & Hygiene-Sensitive Products
For health, hygiene and product-safety reasons, particular care must be taken with cosmetic, nail and hygiene-sensitive products.
Unless faulty or otherwise required by your statutory rights, Beauty Vista does not accept change-of-mind returns under our returns policy for cosmetic, nail or hygiene-sensitive products that have been opened, used, applied, tested, contaminated, altered or tampered with.
This includes products such as:
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Gel polish
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Base coats and rubber bases
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Builder gels
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Top coats
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Nail treatments and liquids
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Cosmetic and skincare products
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Sheet masks
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Brushes and applicators where hygiene is relevant
Where a product is supplied sealed and is not suitable for return for health protection or hygiene reasons, the statutory right to cancel may not apply once that product has been unsealed after delivery.
Some nail and cosmetic products may be supplied by the manufacturer without a separate visible seal. Where no seal is present, the absence of a seal alone will not be used to claim that the statutory sealed-goods hygiene exception applies.
This does not affect your statutory rights.
Product Tampering & Contamination
Cosmetic and professional nail products must not be deliberately altered, contaminated, diluted, refilled, punctured, pierced, resealed or otherwise tampered with.
Returned cosmetic and hygiene-sensitive products may be inspected for signs of use, damage, contamination or tampering.
Where handling beyond what is reasonably necessary has reduced the value of a product, Beauty Vista may apply a deduction for diminished value where permitted by law.
For health and product-safety reasons, a returned cosmetic or hygiene-sensitive product may be removed from sale where Beauty Vista cannot reasonably ensure its integrity or safety.
Acceptance of a return does not mean that a returned product will be placed back into sale.
Faulty, Damaged or Incorrect Items
If an item you receive is faulty, damaged, leaking, contaminated on arrival, incorrect or not as described, please contact us as soon as possible:
Please include:
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Your order number
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Product name
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Description of the issue
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Clear photos or video where reasonably possible
Please keep the product and packaging until we have responded.
Depending on the circumstances and your statutory rights, you may be entitled to a refund, repair, replacement or price reduction.
The 14-day change-of-mind period does not limit your statutory rights regarding faulty or non-conforming goods.
Sale & Discounted Items
Sale, promotional and discounted items are subject to the same statutory consumer rights as full-price items.
Eligible discounted items may therefore still be returned within the statutory cancellation period, subject to the same return conditions and legal exceptions.
If an item was specifically discounted because of a defect or issue that was clearly disclosed before purchase, you may not be entitled to a remedy solely because of that disclosed issue.
Colour Differences
We make every reasonable effort to display product colours accurately.
However, colours may appear slightly different due to screen settings, device displays, lighting conditions and photography.
Minor colour differences do not necessarily mean that a product is faulty or not as described.
This does not affect your statutory rights where a product materially differs from its description.
How to Make a Return
To request a return or notify us that you wish to exercise your statutory right to cancel, email:
Suggested subject:
Return Request – Order #xxxxx
Please include your name, order number and the product(s) you wish to return.
You do not have to provide a reason when exercising your statutory 14-day cancellation right.
Return Address
Beauty Vista
Unit 3
Hughes SuperValu Upstairs
Claregalway
Co. Galway
H91 X28E
Ireland
Please contact us before returning an item so that we can provide return instructions and correctly identify your return.
You do not need Beauty Vista's approval of your reason in order to exercise a statutory cancellation right.
Return Shipping Costs
For a change-of-mind return, the customer is responsible for the direct cost of returning the goods, unless otherwise required by law.
We recommend using tracked shipping, particularly for items valued over €75.
If the item is faulty, damaged, incorrect or otherwise non-conforming and Beauty Vista is legally responsible for the return costs, we will cover or reimburse reasonable return costs as required.
Refunds
For a valid statutory cancellation, Beauty Vista will refund payments in accordance with applicable consumer law.
Where an entire eligible order is cancelled, this includes the cost of our standard delivery option. Any additional cost resulting from choosing a more expensive delivery service is not required to be refunded.
Where permitted by law, we may withhold reimbursement until we receive the goods back or you provide evidence that they have been returned, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase.
Where permitted by law, an appropriate deduction may be made for diminished value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and functioning of the goods.
Bank, card and payment provider processing times may vary after a refund has been issued.
Late or Missing Refunds
If we have confirmed that your refund has been issued but you have not received it:
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Check your bank, card or payment account.
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Contact your bank or payment provider.
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If the refund has still not appeared after 15 business days, contact info@beautyvista.ie.
Unclaimed or Returned Parcels
If a parcel is returned to Beauty Vista because it was not collected, was refused, or because incorrect or incomplete delivery information was provided, we will process the returned order in accordance with applicable consumer law.
Where permitted by law, reasonable return-to-sender or other delivery costs for which the customer is responsible may be deducted from the amount otherwise refundable.
If you wish to cancel an order, we recommend contacting Beauty Vista directly rather than simply refusing or failing to collect the parcel.
Professional-Use Products
Certain products sold by Beauty Vista are intended for professional use only.
Customers must follow the manufacturer's instructions, warnings, storage requirements and safety precautions.
Damage or problems caused by misuse, improper application, incorrect storage, accidental damage or failure to follow product instructions do not make a product faulty.
This does not affect statutory consumer rights where they apply.
Business Purchases
Statutory consumer rights apply where the purchaser qualifies as a consumer under applicable law.
Where products are purchased wholly or mainly for business, trade, craft or professional purposes, different contractual rights may apply.
Your Statutory Rights
Nothing in this policy excludes, restricts or reduces any statutory consumer rights that cannot legally be excluded or restricted.
Where this Returns & Refund Policy conflicts with a mandatory statutory consumer right, the statutory right will apply.
For further information about consumer rights in Ireland, please visit the Competition and Consumer Protection Commission (CCPC).
Contact Us
Beauty Vista
Email: info@beautyvista.ie
Return Address:
Unit 3
Hughes SuperValu Upstairs
Claregalway
Co. Galway
H91 X28E
Ireland